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Automatic email in Multilingual

I have created a site with two languages (PT primary, EN). There is a language switcher in the menu bar. I have created a Thank You page to be sent automatically when a visitor sends a message through the Contact form. The form is called Contacts and is the same formfor both PT and EN. I have created an automation Contacts-email. The action trigger is the form Contacts. The PT version of the email was translated into EN by using the dropdown box "Now editing: English". What happens? The thank you email is sent to visitors NOT on the basis of the language they have selected using the language switcher on their site, but apparently based on the language of the operating system they have installed. Is this the expected behavior of the automation? Is there any way of changing it or am I missing something?

5 comments

Comments (5)

jorgecaessa

Apr 21

Hello. I have made this post a few days ago. I received a reply asking me to send screenshots of the process, which I did. I do not see my second post with the screenshots published, let alone any answer, even saying "I can not help". Shall I look into finding another way how to clarify the situation, or was the Easter time genuinely delaying a potential help. Many thanks.

The Wix Wiz

Apr 11

Hi, Can you share some screenshots of how you set up the emails? Best,

Eitan

jorgecaessa

Apr 11

Replying to

Hi Eitan,

Thank you for the prompt reply. We are in a different time zone and therefore replies take "longer". Here there are the screenshots required. These are in numbered to be seen sequentially. I have to add that each time I have edited the email content I clicked the button Save and Continue. At the end of the process, I mean after editing the English version, I hit Back to Automations and then hit Apply and Publish Change.

There is only one form (Contacts). The system does not allow to have one per each language unless I duplicate the pages (one for PT and another for English) where I put the forms, which in my view is not an elegant and productive solution.

I have added another screenshot related to the Language auto-switch. I hope this is enough for you to understand what is going on. If not, please let me know. Many thanks in advance.

Jorge

Jorge

jorgecaessa

Apr 11

Replying to

Hi Eitan,

Thank you so much.

As requested herewith please find the screenshots. These are numbered so you can follow them sequentially.

Please note that I Save and Continue after editing both PT and EN languages. At the end I hit Apply followed by Publish Changes. I have also attached an image of the position of the Language browser switch.

There is only one form (Contacts). As you know, Wix does not allow to have one for PT and another for EN, with which I could create two seperate automations.

Hope it helps you to help me. Tahnkas again. Jorge